Please note that ALTAI® Outlet footwear does not fall under this warranty. Please visit Outlet Terms & Conditions for further information.
General Return Information
If you are a customer within the contiguous U.S. (excludes AK, HI & Puerto Rico), and you would like to make a return and refund, the following criteria are required for a valid return and refund:
Return/refund request must be initiated within 30 days of receipt of product.
Complete the Return Form on our website or call us at 1-800-806-2611. All information requested on the return authorization form is required; incomplete return authorization forms will be automatically rejected. Return authorizations accepted by ALTAI® will be issued a free return shipping label.
Customer must return product to ALTAI® within 30 days of receiving return shipping label from ALTAI®; products received past 30 days of receiving return shipping label will be rejected for valid return/refund.
Product must be in new and unworn condition (boots should be tried on indoors on a clean surface).
For suspected warranty failure after normal use, see Warranty Exchanges below.
Hangtags must remain on the product.
Product must be returned in original packaging with any included accessories.
Free shipping on returns for contiguous U.S. customers only (excludes AK, HI & Puerto Rico); all other orders are subject to additional fees at the customer’s cost.
No refunds on discounted products. All sales on discounted products are final.
If you are a customer within the contiguous U.S. (excludes AK, HI & Puerto Rico), and you would like to make a size exchange, the following criteria are required for a size exchange:
Size exchange must be initiated within 30 days of receipt of product.
Complete the Exchange Form on our website or call us at 1-800-806-2611. All information requested on the size exchange form is required; incomplete size exchange forms will be automatically rejected. Size exchanges accepted by ALTAI® will be issued a free return shipping label.
Customer must return product to ALTAI® within 30 days of receiving return shipping label from ALTAI®; size exchange products received by ALTAI® past 30 days of customer receiving return shipping label will be rejected for free shipping on a replacement product.
Product must be in new and unworn condition (boots should be tried on indoors on a clean surface).
Hangtags must remain on the product.
Product must be returned in original packaging with any included accessories.
Free shipping on size exchanges for contiguous U.S. customers only (excludes AK, HI & Puerto Rico); all other orders are subject to additional fees at the customer’s cost.
Free shipping on one size exchange per product only.
If you are a customer within the contiguous U.S. (excludes AK, HI & Puerto Rico) and if you believe your product failed within 180 days of product purchase, the following criteria are required for a valid, Limited Standard Warranty exchange:
Limited Standard Warranty exchanges must be initiated within 180 days of receipt of product.
Complete the Warranty Claim Form on our website or call us at 1-800-806-2611. All information requested on the Limited Standard Warranty form is required; incomplete Limited Standard Warranty forms will be automatically rejected. Limited Standard Warranty exchanges accepted by ALTAI® will be issued a free return shipping label.
Free shipping on Limited Standard Warranty exchanges for contiguous U.S. customers only (excludes AK, HI & Puerto Rico); all other orders are subject to additional fees at the customer’s cost.
One Year Warranty Exchange
If you are a customer within the contiguous U.S. (excludes AK, HI & Puerto Rico) who registered for the ALTAI® One Year Warranty, and if you believe your product failed within one calendar year of product purchase, the following criteria are required for a valid, One Year Warranty exchange.
Complete the Warranty Claim Form on our website or call us at 1-800-806-2611. All information requested on the One Year Warranty exchange form is required; incomplete One Year Warranty exchange forms will be automatically rejected. One Year Warranty exchanges accepted by ALTAI® will be issued a free return shipping label.
Free shipping on One Year Warranty exchanges for contiguous U.S. customers only (excludes AK, HI & Puerto Rico); all other orders are subject to additional fees at the customer’s cost.
